Privacy Policy
Last Updated: 15 January 2025
At sorveliqra, your privacy matters. We're a family budgeting platform based in Bankstown, and we know how personal financial information can be. This policy explains what we collect, why we collect it, and what happens to your data while you use our services.
We operate under Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). If something seems unclear or you have questions, reach out. We're here to help.
Information We Collect
Running a budgeting platform means we need certain information to make things work properly. Here's what we gather and why it's necessary:
Account Information
When you sign up, we collect your name, email address, and create login credentials. Pretty standard stuff. We also store your timezone and language preferences so the interface works smoothly for you.
Financial Data You Enter
Our platform helps you track household budgets, so you'll be entering income details, expenses, savings goals, and spending categories. All of this stays within your account. We don't share your actual financial figures with anyone.
Usage Information
Like most online services, we track how you interact with sorveliqra. That includes pages you visit, features you use, time spent on the platform, and device information (browser type, operating system, IP address). This helps us fix bugs and improve the experience.
Communication Records
If you contact our support team or send us feedback, we keep those records. Sometimes they contain useful suggestions. Other times they help us understand what's confusing about the platform.
What We Don't Collect: We don't connect to your bank accounts or credit cards. We don't access your actual transaction data. Everything you see in sorveliqra is what you manually enter. You're in control of what information exists in the system.
How We Use Your Information
Data collection only makes sense if there's a clear purpose behind it. Here's what we actually do with the information:
- Operate and maintain your account, including authentication and security measures
- Provide budgeting tools, calculations, reports, and personalized insights based on your entries
- Send service-related emails (password resets, account notifications, important updates)
- Improve our platform by analyzing usage patterns and identifying common problems
- Respond to your support requests and general inquiries
- Detect and prevent fraud, spam, or security threats
- Comply with legal obligations when required by Australian law
We occasionally send educational content about family budgeting, but you can opt out anytime. We're not big on flooding inboxes.
Data Storage and Security
Your information lives on secure servers located in Australia. We use industry-standard encryption for data in transit (TLS 1.3) and at rest. Access to customer data is restricted to essential staff members who need it to maintain the service or provide support.
Security Measures We've Implemented
- Encrypted database storage with regular security audits
- Multi-factor authentication options for your account
- Regular backup procedures to prevent data loss
- Firewall protection and intrusion detection systems
- Staff training on data protection and privacy requirements
That said, no system is completely bulletproof. We do our best to protect your information, but we can't guarantee absolute security. Using a strong password and enabling two-factor authentication on your end helps a lot.
Sharing and Disclosure
We don't sell your data. Never have, never will. It's not our business model and frankly, it would be a terrible thing to do with financial information.
When We Might Share Information
There are limited situations where data leaves our immediate control:
- Service Providers: We use third-party tools for email delivery, payment processing, and analytics. These providers only access the minimum data necessary and are contractually bound to protect it.
- Legal Requirements: If Australian law enforcement or a court order requires disclosure, we'll comply with valid legal demands. We'll notify you when possible unless prohibited by law.
- Business Transfers: If sorveliqra is acquired or merged with another company, your data would transfer to the new entity. You'd be notified in advance.
- With Your Consent: If you explicitly ask us to share information with a third party (like an accountant or financial advisor you work with), we can facilitate that.
We don't share aggregated or anonymized data with researchers or partners at this time, but if that changes, we'll update this policy.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do and how to exercise these rights:
Access Your Data
You can request a copy of all personal information we hold about you. We'll provide it in a readable format within 30 days.
Correct Information
If something's wrong or outdated, you can update most information directly in your account settings. For other corrections, contact our support team.
Delete Your Account
You can request full account deletion anytime. We'll remove your data within 60 days, except where we're legally required to keep records.
Export Your Data
Want to move to another platform? Request a data export and we'll provide your budgeting information in CSV format.
Object to Processing
If you believe we're processing your data inappropriately, you can object. We'll review and respond to your concerns promptly.
Lodge a Complaint
If you're unhappy with how we handle your data, you can complain to us directly or contact the Office of the Australian Information Commissioner.
To exercise any of these rights, email us at info@sorveliqra.com with your request. We'll verify your identity (to prevent unauthorized access) and process your request as quickly as possible.
Data Retention
We don't keep your information forever. Different types of data have different retention periods based on legal requirements and practical needs:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account + 2 years | Legal compliance and dispute resolution |
| Budgeting Data | Duration of account + 90 days | Recovery period for accidental deletions |
| Usage Logs | 12 months | Security monitoring and service improvement |
| Support Communications | 3 years | Reference for recurring issues and quality assurance |
| Payment Records | 7 years | Australian taxation and accounting requirements |
After these periods expire, we permanently delete the data. Backups might contain information for up to 90 additional days before complete removal.
Cookies and Tracking
sorveliqra uses cookies and similar technologies to keep your session active and remember your preferences. Most are essential for the platform to function.
Types of Cookies We Use
- Essential Cookies: Required for login, security, and basic functionality. You can't opt out of these without breaking the service.
- Preference Cookies: Remember your settings like dashboard layout or theme choice.
- Analytics Cookies: Help us understand how people use sorveliqra so we can make it better. These are optional.
You can manage cookie preferences through your browser settings. Blocking essential cookies will prevent you from using certain features, though.
Children's Privacy
sorveliqra is designed for adults managing family budgets. We don't knowingly collect information from anyone under 18. If you're a parent and discover your child has created an account without permission, contact us and we'll delete it immediately.
International Data Transfers
Your data stays in Australia. We don't transfer personal information overseas. If that ever changes, we'll ensure any receiving country has adequate privacy protections and we'll update this policy first.
Changes to This Policy
Privacy laws change. Our platform evolves. Sometimes we need to update this policy to reflect new realities.
When we make significant changes, we'll email you at least 30 days before they take effect. Minor updates (like clarifying existing practices or fixing typos) might not trigger a notification, but we'll always update the "Last Updated" date at the top.
Continuing to use sorveliqra after changes take effect means you accept the new terms. If you disagree with a change, you can delete your account before it goes live.
Third-Party Services
We use a small number of trusted third-party services to operate sorveliqra:
- Email Service: For sending account notifications and support responses
- Payment Processor: To handle subscription payments securely (they never send us your full card details)
- Analytics Tool: To understand how the platform is used (with anonymized data)
- Cloud Hosting Provider: Australian servers where your data is stored
Each of these providers has their own privacy policies. We've vetted them for security and data protection practices, but we recommend reviewing their policies if you're curious about how they handle information.
Questions About Your Privacy?
If something in this policy is unclear, or you want to exercise your privacy rights, or you just have questions about how we handle data, get in touch.